CommScope RUCKUS Community Forums

relingburg · ‎12-06-2022

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

Yarenis · ‎12-07-2022

Hi @relingburg

Please run the next commands to fix the routing code issue, when the switch comes back, or you have time you can upgrade to the code 08095g, however, after running the commands that I will provide the slow connectivity will be fixed.

Commands:

enable

copy flash flash secondary

write memory

Boot system flash primary yes

Example and explanation:

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

View solution in original post

Imran_ruckus · ‎03-09-2023

Hi @relingburg

Thank you for the response.

I truly apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Could you please just follow step 2 of the Upgrade post? That’ll be much easier for you. (Also sharing it below). By getting CLI/console access to the Switch we will be able to resolve it.

2nd Option:

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

relingburg · ‎03-09-2023

yes yes, i know, and i can't imagine you guys who are actually working to try and help those of us who have NO CLUE what we're doing really think that this is more helpful than hurtful. you know you could have fixed this for me on 12/6/22 when i started this thread.

anyway - i have done what i believe i am supposed to do and this is what's happening now.... is this right?

relingburg · ‎03-09-2023

okay i got through the commands and said "boot system flash primary"

it said are you sure y or n and i said "y"

the putty disappeared. so i suppose now, i wait until the switch is green again, and then i run the last command "copy flash flash secondary"?

and then i'm done???

Imran_ruckus · ‎03-09-2023

Hi @relingburg

Thank you for the response and update.

Yes, you are doing it right.

As Putty is disappeared now, please wait for some time as Switch is booting up. Once the Switch is up and running log in to putty again. And perform the command ‘copy flash flash secondary’

After it copies the image to secondary partition, just perform the command ‘show flash’ to check both primary and secondary partitions have SPS code (Switching code image) also please share the screenshot of it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

relingburg · ‎03-09-2023

here's the screenshot. thanks for training me, let me know when y'all are hiring 😏

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