CommScope RUCKUS Community Forums

relingburg · ‎12-06-2022

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

Yarenis · ‎12-07-2022

Hi @relingburg

Please run the next commands to fix the routing code issue, when the switch comes back, or you have time you can upgrade to the code 08095g, however, after running the commands that I will provide the slow connectivity will be fixed.

Commands:

enable

copy flash flash secondary

write memory

Boot system flash primary yes

Example and explanation:

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

View solution in original post

relingburg · ‎03-09-2023

i'm not sure why it won't let me copy my snippets sometimes and other times it will, but i am on step 7 of option 3, TFTP configuration. In the instructions and provided images, the server IP and file name show up on the TFTP config box. on mine they show 0.0.0.0 and blank. when i click copy from server to flash and save, i get an error message. what shall i do from here?

Imran_ruckus · ‎03-09-2023

Hi @relingburg

Thank you for the response and update.

Could you please share the screenshot of where it is showing 0.0.0.0 and please share the screenshots of the error that you are getting?

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

relingburg · ‎03-09-2023

Imran_ruckus · ‎03-09-2023

Hi @relingburg

Thank you for the response and the information.

Please enter the IP Address of the configured tftp Server at the place of 0.0.0.0 and try again with the Upgrade process.

Please refer to the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

relingburg · ‎03-09-2023

so i am supposed to type in the IP address and the file name manually and THEN hit copy from server to flash? if so, i just did that and this is what happened:

CommScope RUCKUS Community Forums

Ruckus switch not working (i think)