Ruckus switch not working (i think)

[relingburg]

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

[relingburg]

for some reason it's not allowing me to paste my snippet here, so i'll copy and paste the actual text i guess.

ICX7150-C12-Router>enable
No password has been assigned yet...
ICX7150-C12-Router#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d
(32539748 bytes) from Secondary SPR08090d.bin (Non-UFI)
SW: Version 08.0.90dT213
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3829R1K0
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c

[Imran_ruckus]

Hi @relingburg

Greetings!!!

Apologies for the inconvenience.

As we can see from the information you shared (Please refer to the below screenshot), your switch is running on the Routing Code (SPR08090d, R-Indicates Routing code). It has to be run on Switching SPS (S-Indicates Switching code) code to avoid issues for Lennar home users.

Please perform the below commands on CLI to fix the issue and set Switch on the ‘Switching code’. 

enable

copy flash flash secondary

boot system flash secondary yes

UPGRADE:

We suggest you upgrade your switch to the latest stable version to avoid this issue in future:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch:

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[relingburg]

i like the 3rd option because i'm finally a little bit familiar with the gui, but when i get to the step with the link to download tftp 64, it takes me to this page: 

[relingburg]

i went ahead and found the download for 8095g, so that's currently downloading and says estimated time left is 45-50 min. i'll come back in 45 min and see how it's going.

[Imran_ruckus]

Hi @relingburg

Thank you for the response.

Please try using below link:

https://github.com/peacepenguin/tftpd64/releases

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.