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Ruckus switch not working (i think)

relingburg
New Contributor III

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

1 ACCEPTED SOLUTION

Hi @relingburg 

Please run the next commands to fix the routing code issue, when the switch comes back, or you have time you can upgrade to the code 08095g, however, after running the commands that I will provide the slow connectivity will be fixed.

Commands:

enable   

copy flash flash secondary  

write memory

Boot system flash primary yes

 

Example and explanation:

ICX7150-C12 Router>enable   

ICX7150-C12 Router>show flash  (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary  (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash  (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes 

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

View solution in original post

74 REPLIES 74

isn't this the IP address for the switch??

relingburg_0-1670357223535.jpeg

 

okay now i am here - what next? not accepting command ICX7150-C12 Router or enable

relingburg_1-1670357566116.png

 

Hi @relingburg 

That is the CLI of the Access Point you need to find out the ICX ' IP address ' 

As I mentioned most possible you are not going to see the IP address since the cable is not in the right port.

Another option will be using the  cable USB  to USB type C in order to console the ICX-7150 C12P .

Best Regards 

Fernando Vasquez

i haven't moved any cables, how did a cable get into the wrong port? can you tell me which cable to move and to what port? 

i appreciate your help but this has been a multi-day process already and i've gotten nowhere, it seems this is just a really mean joke.

okay fernando, i'm using the cable and i got into the putty and this is where i am. can you please help me with what to do next.

relingburg_0-1670359787731.png