Ruckus switch not showing in the dashboard

[ra507102234]

Ruckus switch is not showing in the dashboard, does this mean the switch is not working ? Tried adding manually, but I am not sure of IP address. When I run the IP scanner, showing two AP IP's but not finding the Switch IP I guess. Any suggestion how to add switch to dash board first. Then I can continue debug the rest.

[Yarenis]

Hi @ra507102234 

In order that the Switch can be added to the Unleashed Dashboard for monitoring must be running the code 08090 minimum, now please confirm you have a ICX7150 Ruckus Switch, because there are some Lennar houses with other brands, and that the Switch is not showing does not mean that is not working, just that is not associated, and you can not manage the Switch from Unleashed Dashboard is for monitoring and should appear in the IP scanner as long you are connected to the Switch via wire or wireless to the unleashed network.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[ra507102234]

Hi 

I confirm the switch model is ICX7150 and I still don't see it my unleash dash board. What needs be done ? 

[Yarenis]

Hi @ra507102234 

You need to gain access to the Switch, if you are having issue with the IP address, try via console and upgrade the Switch to the code 08095g, upgrading both partitions to the switching code file named SPS08095gufi.bin, you can run the show version commands to confirm if your version is lower than 08080, and if that is the case you need to upgrade twice from the code you are to 08080f using the Image file SPS08080f.bin and the boot file named spz10114.bin, the from 0808f to 08095g UFI using only the image file named SPS08095ufi.bin for both partition primary and secondary.

1:Try t find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

2:Run the IP scanner.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3:Gain access to the Switch via SSH(maybe SSH do not work if you are running an old code), Telnet or console(with console the IP address is not necessary)

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

4:Check the version you are or if the access points are wire to this switch, And If ask you for credential, try the next.

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

check current version

enable

show version

Check if the Access points are connected to this Switch.

show lldp neighbors

show poe

5:from there you can decide what code you need to upgrade, also you can share the results.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[ra507102234]

I think I do see the switch in the IP scanner but not in unleash. When try adding in the unleash, it says disconnected. It says "Failed to ping ICX XXXX. Suggest checking the network"