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Ruckus switch ICX 7150 does not turn on - Ruckus team Q&A is a farce

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Mars55
New Contributor

‎06-08-2023 04:17 PM

Internet working, RUCKUS Switch ICX7150 does not turn on. Ruckus support team is giving me the run around asking for pictures (already posted). I’m a Lennar Home customer and promised lifetime warranty for RUCKUS. It’s been 30 days and I have not received the RMA so I can replace this non working switch. RUCKUS need to honor the commitment of lifetime warranty. Send the RMA. Perhaps complaints should be filed at the Bettef Business Bureau. 

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Imran_ruckus
Moderator
Moderator
In response to Mars55

‎06-15-2023 03:56 PM

Hi @Mars55 

Thank you for the response and for sharing the requested information.

As per the error we are getting on putty seems like the Kernel image is corrupt and Switch is flashing lights continuously. And Switch is not powering up normally when plugged into a well-known power outlet.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your understanding and we appreciate your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Mars55
New Contributor
In response to Imran_ruckus

‎06-23-2023 04:51 AM

I plugged in replacement RMA and the R510 access points did not display as an available WiFi connection.  Tried unleashed app to manage but was unsuccessful because of not being connected to access points (2 APs in home). Followed a Forum thread to reset AP but “ConfigureMe” connection did not connect to AP on Unleashed app. Then followed Forum thread to configure AP on laptop at the unleashed.ruckuswireless.com and created new WiFi name for AP connection and all the other steps and the configuration was completed but the WI-FI network name that I created does not display as an available WiFi connection. Now I cannot connect to unleashed.ruckuswireless.com to manage. I need assistance. 

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Imran_ruckus
Moderator
Moderator
In response to Mars55

‎06-23-2023 08:29 AM

Hi @Mars55 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case is raised for a different issue, please raise another post under “RUCKUS Support for Lennar Homes”

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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