Ruckus stopped working for RING, and wifi ceiling boxes

[lmfiecke]

I have gone through the fixes, looked in knowledge base.  Did what was instructed after my power outage.  The ruckus hasn't worked for about 6 mths.  My Ring doesn't work nor my 2 Ruckus indoor aps.  I am frustrated for the fact you don't have customer service that can talk to you.  I am not tech savy but have tried many times to follow all the instructions. LanScan IP scan application’s download link for MAC devices I cannot download to get the IP address to even try the CLI.  The app says my mac is to old for that app.

[Imran_ruckus]

Hi @lmfiecke 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @lmfiecke 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @lmfiecke 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community