04-11-2023 05:06 AM
reduced fromm 300 to 13 after I unplugged Ruckus and replugged in. What am I dealing with? How do I fix as I can no longer work from computer? Is there a live customer service rep for people that are not tech savy?
04-11-2023 06:38 AM
Hi @Sheahan123
Greetings of the day,
Please give the detailed description of the issue.
Please let us know the LED status of the switch and the access points using the below guide.
R510 LED lights
RUCKUS LED lights
Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.
Please follow out the next steps.
1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)
Please let us know if you have confirmed that internet issue is stable while you are connecting to the ISP router.
Best regards,
Jayavidhya
Lennar Home Community
04-12-2023 07:47 AM
I had a technician from Comcast come out yesterday to diagnose my issue and it has been determined that the Rukus extenders (2) are throttling down from 5G to 2.5 G. this is throttling down to less than 20 at download speed. I am thinking we either have a defective extender (2) or needs to have a sofware upgrade. Please advise
04-12-2023 08:32 AM
Hi @Sheahan123
Based on your description most possibly your switch starts running the wrong code which we call ‘routing code’ this is a know issue.
You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
Please follow the below steps:
Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
2.Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
If you can access the Command line should look like this:
ICX7150-C12 Router>
Note: Hit Enter to accept each command
enable
show version
copy flash flash secondary
boot system flash secondary yes
Example:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
I) How to Fix Routing code issues on Lennar Home users via CLI
II) Or WEB access option
How to console in the ICX-7150-C12P
Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'
Please let me know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community