Ruckus panel is burnt out and blocking signal to internet

[ShelleyBerry]

A few days ago my internet started going out. My modem was tested and working fine. Then they brought out a new modem, also worked fine unless I plugged in the Ruckus system.

This system has worked fine for nearly two years. The cords were not disconnected or moved into new locations under the old working monitor. 

Xfinity was here and stated the issue is not with the internet but rather the Ruckus system. How can I get help?

[Imran_ruckus]

Hi @ShelleyBerry 

Greetings!!!
Thank you for the response and the update.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.