Ruckus not working.

[Brintonday]

So our ruckus is not working at all. We have power to it all green lights.  But when I connect it doesn't work and when I try to open unleashed when connected to it, it says unable to because I’m not connected to the unleashed network. 

[Jayavidhya]

Hi @Brintonday 

Greetings of the day,

Thanks for the detailed description of the issue.

For further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections using the below link.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please try to login to the unleashed network through a web browser by using the master AP IP address and check whether you are getting the same error or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community