Ruckus not working

[ninerfan12e]

My power went out and is now back on. However, my 2 Ruckus Wireless Points are completely off and my ICX 7150-C12P is on, but the Syst light is amber and the Pwr light is green. I have tried to cycle reset by unplugging and replugging the switch and my modem/router multiple times. But nothing seems to work. My Internet and modem are working and some of my devices such as my phone and TV have wireless connection, however some of my devices that rely on the Ruckus are not working. This is frustrating and I am not tech savvy. Can someone help, please and thanks?

[Jayavidhya · Accepted solution]

Hi @ninerfan12e 

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best regards,

Jayavidhya

Lennar Home Community
 

[ninerfan12e]

Thank you, Jayavidhya! The paper clip solution worked! Now my Ruckus switch is on with all green lights, and my 2 WAPs are fully functional with all green lights on. All of my home devices that rely on my Ruckus to function are also working as well. Such a simple solution and I am glad I didn't have to do the software recovery. Thank you again!

[Imran_ruckus]

Hi @SUZYRUS 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this case is raised by @ninerfan12e which is resolved.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[Amith]

Hello, 
To further understand the issue, from a Wi-Fi-capable client device verify if there are any WLANs or SSIDs being broadcasted. like recover.me or configure.me.

Also, if you can connect a laptop directly to one of the AP with an ethernet cable and In your browser's URL bar, enter the following address and press Enter: http://unleashed.ruckuswireless.com/ and check if you are able to reach the URL.

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

If the above doesn't work, then we would need to check the IP address of the Access points to access them using the IP address. To check the IP address of the Access point below is the link to check the IP address in your network. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please check the above and update us with the results or you may open a support case and we will be glad to assist you. 

Thank you!
Amith