Ruckus not responding

[david_gig]

No longer responding - no lights 2.4 or 5.0

[david_gig]

Connectivity is working..............2.4 and 5G stopped working with no interruption in service and nothing was changed. Please advise on how to get the AP to recognize or how to enter the IP address?? TY

[david_gig]

could this unit be failing??

[Imran_ruckus]

Hi david_gig

Greetings!!!

Thank you for the response and information.

As you mentioned that the Internet connectivity is stable by your ISP. Please reset your Access point as described below.

Please read the following guide carefully: 

Physical Factory Reset of an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[david_gig]

Performed the reset with no success. Green power light but nothing else. Please advise

[Imran_ruckus]

Hi david_gig

Greetings of the day!!!

Thank you for the update.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, checking all the connectivity and connections, the failure persists. This Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.