Ruckus not powering up after power outage

[Sandav]

Had a power outage last night and ruckus is not powering up. Have already done a power cycle. Please help. 

[Imran_ruckus]

Hi @Sandav 

I hope this message finds you well.

Thank you for providing the information and the screenshot. Based on the screenshot, the amber light on the "SYST" indicates that the RUCKUS ICX-7150-C12P Switch appears to be stuck in boot mode.

To address this issue, please refer to the following RUCKUS Lennar Knowledge Base article for troubleshooting guidance:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Please follow the instructions in the article, and let me know if you require any further assistance during the process.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Sandav]

Thank you for sending. The power cycle has not worked. Our laptops do not have Ethernet ports. Can HDMI cable be used? Or only Ethernet connection to Ruckus and laptop? 

[Imran_ruckus]

Hi @Sandav 

Thank you for your response and the information.

Could you please confirm whether you have attempted the hard reset using a paper clip as outlined in the article? If you haven’t tried it yet, please perform the hard reset multiple times.

If the hard reset does not resolve the issue, the next step is to perform a Software Recovery of the switch. For this process, you will need both an Ethernet cable (with RJ45 plugs at both ends) and a USB to Type-C cable, as described in steps 2 and 3 of the article.

If your laptop lacks an Ethernet port, please use an external Ethernet adapter (refer to the screenshot below for details).

Please let me know if you have any questions or require further assistance.

Thank you again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Sandav]

Yes, I have tried the hard reset multiple times. I will have to purchase the adapter, and I’m not clear on why this unit which has a lifetime warranty cannot simply be replaced by Ruckus. Thank you,

Sandra 

[Imran_ruckus]

Hi @Sandav 

Thank you for your response.

Please follow the software recovery process step by step and let us know where you encounter difficulties. As this issue is related to software, it can only be resolved through the troubleshooting steps outlined and is not eligible for RMA according to company policies. RMA is covered only for Hardware failure.

Thank you again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community