Ruckus missing

[Crescent]

Bought a resale Lennar home, apparently the prior owner removed Ruckus, I was told it should be under warranty, is it possible to get a new unit, my WiFi is awful.

[Jayavidhya]

Hi @Crescent 

For detailed understanding of the issue please share the below details of the issue.

1. Are the switch and the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED Lights 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard

Best regards,

Jayavidhya

Lennar Home Community

[Crescent]

The actual unit has been removed, asking how to get a replacement.

[Jayavidhya]

Hi @Crescent 

Thanks for your information. We cannot replace the chassis until the hardware is damaged.  

Please confirm whether you have any RUCKUS devices in your home or not.

Also please let us know if you have any queries in this regard.

est regards,

Jayavidhya

Lennar Home Community