Ruckus is dead

[gte254r]

Our Ruckus is dead!  Power light is on, but the ethernet cord does not light up when connecting to our modem.  After trying to do all sorts of things suggested on this forum, I am still stuck.  Here's what I have tried:

Solved: RUCKUS Forums - Lennar ICX7150-C12 Switch unable to reset after po... - CommScope RUCKUS Com...  Reset did not work, so I tried to install a new software image.

RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community F...  When doing this, it said my device "is not alive".  I turned off my Windows firewall and tried again and it was still not alive, so I followed the further instructions...

Fixing “ping failed; host 192.168.0.x is not alive” (not alive) error during the Software Recovery P...  After following all of these steps, I got a lot of errors.  Things like "ARP Retry count exceeded starting again" and then "can't get kernel image".  I'm out of ideas and patience.  Please help!

[Imran_ruckus]

Hi @gte254r 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode, and you are trying the Software Recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please share a Picture showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop?

Please let me know if you have any other queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gte254r]

I don't have permission to upload images, but I am connected to the USB-C in the Ruckus box and USB in my Windows computer. 

[Imran_ruckus]

Hi @gte254r 

Thank you for the response and the update.

Please note that we must use 2 cables. USB to Type- C cable where one end of the cable has a USB Type-C connector, while the other end has a standard USB (Type-A) connector and an Ethernet cable with both ends of RJ-45 plugs.

Refer to the screenshots below:

Please connect both cables and try the process once again from the beginning.

Let me know if you are stuck at any point during the process or have any queries in this regard.

As you are unable to upload the pictures, please log in to your RUCKUS Account before uploading any photos/screenshots.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gte254r]

Unfortunately, none of my Windows PC's have an ethernet port.  I did find an adapter for my old Mac, but I was unable to find the console software needed for this fix available for Mac.