****Ruckus indoor ap

[BD]

The Ruckus in my home is working perfectly, however the indoor ruckus AP is completely dark.  One day it was working just fine and the next day it was not; none of the lights are lit. I tried to reset the Ruckus hoping that it would reset the AP.  It did reset, however the lights turned off after only a few seconds.  Because of this my guest network is not working and I have also lost connection to my ring doorbell.  I do not believe that it was struck by lightning however I am curious to know what is going on.  We moved into our home in 2018 and everything was brand new when we moved in.

[Imran_ruckus]

Hi @BD 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that ONE of your RUCKUS Access Points is not working.

Could you please unplug and plug the ethernet cables from the Switch ports into any 12 ports as highlighted in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[BD]

Thank you for your prompt reply!  I finally had an opportunity to try our your suggestion.  Unfortunately, moving ethernet cables to the 12 highlighted ports above did not work.  My indoor AP is still completely down.  I went a step further and even tried to reset both the Ruckus and the Indoor AP by depressing the reset button on both devices, but no luck with this either.  Any idea what could be wrong?

[Imran_ruckus]

Hi @BD 

Thank you for the response and the update.

Could you please try to connect the Access Point by connecting it to an external power 12 VDC adapter to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot) and check if it powers on. Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[BD]

Thank you Imran.  I will give this a try as soon as I can.  I do need some additional assistance in the meantime however.  Can you please inform me on how I can remove the access point from the ceiling?  It is currently mounted and even when I stand on a ladder, I cannot access any of the above ports.  Also, if I connect the AP to a different power source and it does turn on, what should I do then?  Inversely, what should I do if it does not turn on?