Ruckus in Lennar Home - Power Disconnects randomly

[kdaytime]

Every couple days the RUCKUS device loses power, but if I unplug and plug back in, lights return and everything is on/back to normal.  It happened this morning when I woke up and just happened for the first time during the day while using the internet, so it is becoming more frequent.

Started maybe a week or two ago, possibly after a power outage.

canned response question answers:

1. 

2.  ISP is running, no issues there.
3.  Lennar home came with two access points, they all work when I unplug and plug back in the switch, unrelated.

[Imran_ruckus]

Hi @kdaytime 

Greetings!!!

Thank you for the response and the update.

Could you please let me know which cables you unplug/plug and it starts working? Is it the main power cord of the RUCKUS ICX-7150-C12P Switch or ethernet cables from the Switch ports?

If ethernet cables, could you please let me know if it is only a specific one or all the ethernet cables?

Also, could you please log into the CLI and share the outputs of the below commands?

enable 

show inline power 
show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kdaytime]

The main power cord is what I unplug/plug in.  Haven't touched any other cables.

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On On 3000 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 6300 30800

telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 100M None No 1 0 78a6.e13e.b608
1/1/2 Down None None None None No 1 0 78a6.e13e.b609
1/1/3 Up Forward Full 1G None No 1 0 78a6.e13e.b60a
1/1/4 Up Forward Full 100M None No 1 0 78a6.e13e.b60b
1/1/5 Down None None None None No 1 0 78a6.e13e.b60c
1/1/6 Down None None None None No 1 0 78a6.e13e.b60d
1/1/7 Down None None None None No 1 0 78a6.e13e.b60e
1/1/8 Up Forward Full 100M None No 1 0 78a6.e13e.b60f
1/1/9 Up Forward Full 100M None No 1 0 78a6.e13e.b610
1/1/10 Up Forward Full 100M None No 1 0 78a6.e13e.b611
1/1/11 Up Forward Full 1G None No 1 0 78a6.e13e.b612
1/1/12 Up Forward Full 100M None No 1 0 78a6.e13e.b613
1/2/1 Down None None None None No 1 0 78a6.e13e.b615
1/2/2 Down None None None None No 1 0 78a6.e13e.b616
1/3/1 Down None None None None No 1 0 78a6.e13e.b617
1/3/2 Down None None None None No 1 0 78a6.e13e.b618
mgmt1 Down None None None None No None 0 78a6.e13e.b608

[Imran_ruckus]

Hi @kdaytime 

Thank you for the response and for sharing the requested information. 

As the ports are working fine for other network cables, the 1/1/9 port on which an Access Point is connected is only able to transmit 100 Mbps of speed (please refer to the below screenshot) which is a result of a defective network ethernet cable. This issue/problem maybe more on the cable side, we suggest you check the ethernet cable connected to the 1/1/9 port. You could try to unplug/plug it into any 1 in-12 ports as highlighted in the 2nd screenshot below and check the ‘show interface brief’ command if it is able to transmit 1G speed. If that doesn’t work, please replace the ethernet cable with a new/working cable and try again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kdaytime]

So you are telling me an ethernet cable could make the power shut off on the whole switch?  That doesn't make sense.

[kdaytime]

Do you think I need to purchase a new switch?