Ruckus icx 7150-c12p switch - Amber Syst LED

[ahortman93]

I've had to work with support multiple times on this issue. Every time there is a power outage, I lose activity on all the switch ports. Only the power and syst LEDs are lit. Power is green and syst is amber. I was told that I received one of the older switches when we got the house. Is there any way I can replace my current switch with one that doesn't do this every time there is an outage?

[Vásquez_Fer]

Hi @ahortman93  

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez 

[ahortman93]

Thank you for the quick response. We have outages frequently in my area, so I've had to do this multiple times. I don't want to have to do this every time there is an outage. One of the technicians I worked with mentioned that there is a newer model switch that doesn't have the problem of going into boot mode. Can I replace my current switch?

[Vásquez_Fer]

Hi @ahortman93 

There are no new models for ICX-7150-C12P.

Also, as mentioned, that doesn't mean the switch is bad.

Without proper troubleshooting, we cannot replace your switch.

Best Regards

Fernando Vasquez

[ahortman93]

I don't want another ICX-7150-C12P switch. I want a switch that doesn't require extensive troubleshooting every time there's a power outage. I did what was asked above and it did not work. I'm still without internet.