Updating our Ruckus system in a Lennar home

[kaz]

We've been having inconsistent or slow Wi-Fi in certain rooms (they're at the corners of the house, so not surprising). After troubleshooting, I've decided that adding a Ruckus access point may be a reasonable solution. But in trying that, I've encountered some hurdles and am hoping someone in the community or Ruckus could offer advice.

1. Lennar didn't leave us with Ruckus login info when we bought the new home, so I don't know how to get into the system to check or modify things. What app/website should I use to get in?
2. Our house has a 7150 switch in the electric box, and what seem to be two R510 access points. I bought an R650 today and connected it to a port in a room that is connected to the 7150, but the R650 doesn't light up. Even if I connect the R650 to one of the ports on the 7150 that was used to go into an R510, it gets powered on but doesn't provide Wi-Fi.

Thanks!

Kaz

[Vásquez_Fer]

Hi @kaz 

Hope you are doing well ! 

1- Did you have a blackout or a power surge at your home?

2-Here are the defaults credentials for Lennar home users : 

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

3- When connecting the New access Points R650 are your seeing any light on ? which one ? 

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

4-On the sticker of the R650 does it say unleashed or zone flex?

Best Regards 

Fernando Vasquez

[kaz]

Hi Fernando,

This system was installed about 5 years ago when the home was built.

1. Maybe there have been some brownouts in the past, but I’ve rebooted the system a few times since installation because of inconsistent Wi-Fi at the edges of the house. At one point I was getting 70% throughput in a corner room (420 Mbps out of 600 Mbps measured at 7150 switch), but that could fluctuate to 25% or even down to 4%. Maybe it’s due to the beam forming of the 802.11ac? I figured the best solution might be to add an access point, which is why I bought an R650.

2. What website or app do I enter that login info to access the system?

3. Lights do not go on at all when I connect via the 2.5G PoE port in the R650 to one of the open ports of the 7150 section with 12 grouped ports. If I disconnect one of the R510 units and connect to the port where that was connected to, it gets power but no data is transmitted.

4. It says neither unleashed nor zone flex on both the box and device. I bought this through Amazon a few days ago. Should I return it for a different device?

Thanks!

Kaz

[Vásquez_Fer]

Hi @kaz 

2-From the unleashed mobile app or unleashed management dashboard : 

Here are some Videos 'Demo'

https://www.youtube.com/watch?v=L_oAReVK1qo

https://www.youtube.com/watch?v=z4zbJcBSuuw&t=14s

2-Is this a reseller, that is, a second-hand item?

3-Seems to be strange must of the times there is a sticker with the Serial/Mac and it says unleashed or zone flex version.

4-It could be several reasons like PoE settings /Speed ​​settings on the ports also if the test cable is a well know cable 

Speed :

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-EDD7D44C-A627-4B76-A9FE-D...

PoE 

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-155FABD5-F3C2-4579-ADBB-C...

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-66F38E0E-A4D5-4683-B5A8-7...

Best Regards 

Fernando Vasquez 

[kaz]

Hi Fernando,

The R650 should be a new item (not second-hand). On the seller's page on Amazon, it says that "This is the exact same hardware as the Unleashed model - but with different firmware." Is it important that I update the firmware to Unleashed?

Videos seem to assume that some Ruckus device is set to 192.168.0.1. For my setup, my COX modem is set to that address, and the 7150 is connected to that COX modem. Does this change what I need to do?