Ruckus icx 7150-c12p is disconnected

[americankluk]

we lost power and now the ruckus icx in my lenar home keeps showing as disconnected.  it's affecting all the web traffic in my home.  some devices work some don't.  it seems that the ruckus icx is booting as a router rather than a switch.  I need help changing this using a mac computer.

[pinky_ruckus · Accepted solution]

Hello @americankluk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @americankluk ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are using Mac laptop.

Could you please confirm if you can access the terminal in the Mac laptop to login to Switch?

Once you open the terminal, please follow the below commands as mentioned in the below screenshot.

nc <IPAddress of the device> 23

Example: nc 192.168.1.182 23

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Once we get the above prompt, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[americankluk]

I opened terminal and typed the prompt and nothing happened. I just get this

[americankluk]

I have my macbook and the ruckus icx connected by usb c cable

[Imran_ruckus]

Hi @americankluk 

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to log into the Switch dashboard using its IP address on a web browser URL?

You should see the Switch Dashboard as shown in the screenshot below to confirm it’s a Switch IP Address. Try to log in 

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch.

Please let me know how it goes.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support