Ruckus icx 7150-c12p is disconnected

[americankluk]

we lost power and now the ruckus icx in my lenar home keeps showing as disconnected.  it's affecting all the web traffic in my home.  some devices work some don't.  it seems that the ruckus icx is booting as a router rather than a switch.  I need help changing this using a mac computer.

[pinky_ruckus · Accepted solution]

Hello @americankluk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[americankluk]

ok I was able to access the web interface. what do I do next?

[pinky_ruckus]

Hello @americankluk ,

Thank you for the response.

From the response you shared, I understand that you were able to login to the Switch using the GUI through the web browser.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code through GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @americankluk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus · Accepted solution]

Hello @americankluk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[americankluk · Accepted solution]

This solved the problem.  Thank you!