WAP UP and WAP DOWN

[ANgu0524]

I see one access point upstairs but there is a WAP up and WAP down labeled Ethernet cable connected to my ruckus switch. Do I have one or two WAP?? If I have two I’m not sure where the 2nd one would be installed…

thank you!

anh

[pinky_ruckus]

Hi @ANgu0524 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to check the number of Access points connected to your Ruckus Switch.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[ANgu0524]

Thank you I will try this next week!

[pinky_ruckus]

Hello @ANgu0524 ,

Thank you for your response.

We will keep the case open and kindly ask that you provide an update at your earliest convenience.

Should you require any further assistance, we are here to help.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @ANgu0524 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.