Ruckus hasn’t worked for 3 years!

[Cywhit]

I purchased a Lennar home in 2021. Every time the power went out it was getting stuck in reboot. At one point my now ex husband had someone take over his computer to update the software. I have tried a hard rebooting probably around 200 times by now. I also tried updating the software by hooking up my laptop. Nothing has worked. I even had a neighbor come and try with no success. I finally called customer support saying I need actual help but they told me to go to the Lennar page. Already did and I’ve posted before. I may just need a new component. Please for the love help me!

[pinky_ruckus]

Hello @Cywhit ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Switch is stuck in the boot mode after the power outage.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Cywhit]

Thank you getting back to me. Like I said, we have already tried system recovery. This is way too complicated. I need someone to come to my home and troubleshoot/replace/fix this

[pinky_ruckus]

Hello @Cywhit ,

Thank you for the response.

I certainly understand how you feel.

However, we need the output of the commands we mentioned in the previous post  to assist you further.

Please share a screenshot of the commands that we shared in the previous post.

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please share the screenshot of the commands shared in the previous post.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Cywhit]

The PuTTy after downloading shows as no application available and the Tftp when clicked shows that the website no longer exists.