Re-connect network with replacement ICX 7150 C12P

[Bsierra]

Hello,

I received my replacement device and hooked it back up with the wires, ethernet cable, etc. Now I need help on how to connect it to my network. All of the instructions I see indicate to connect the ethernet cable to the AP device but I am unable to do that. Please help!

[pinky_ruckus]

Hello @Bsierra 

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have received a replacement Ruckus  Switch and is trying to set the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bsierra]

On step 6 it says to connect to the Wi-Fi network through the RUCKUS Access Points. How? Where? Is this on my wifi settings or on the unleashed app? It doesn’t tell me where to go!!

[pinky_ruckus]

Hello @Bsierra ,

Thank you for your response.

From the response shared, I understand that you have connected all the devices according to the provided guidelines.

In Step 6, you are required to connect to the Ruckus access point’s Wi-Fi network through your device’s Wi-Fi settings. 

Please search for the available networks and select the access point’s Wi-Fi name (SSID), then enter the password printed on the device.

If you have any questions or need further assistance, please let us know.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bsierra]

I am not able to connect the Ruckus access point’s Wi-Fi network through your device’s Wi-Fi settings. I do not know how to. Nothing comes up on my screen.