Ruckus has no power. Case #01424224 - Says to get support from forum. No luck yet.

[JC04]

My Ruckus has no power, no lights of any kind.  I have plugged it into many functioning outlets to make sure.  How do I get a replacement?  Can I get a replacement? Do I need a replacement?

[Imran_ruckus]

Hi @Saustgen 

We do not require any serial number to raise a post on RUCKUS Lennar Home Community forum.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JC04]

I have great internet access, the Ruckus is not connected at all, I have removed it.  There was no power coming to the device.  I have plugged it in to several locations, absolutely no lights come on. 

[Jayavidhya]

Hi @JC04

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

[modcarparking]

If your Ruckus device isn't powering on, try using a different power adapter or reset the device. If there's still no power, check if it's under warranty. If so, contact Ruckus support for a replacement. If out of warranty, you may need to purchase a new unit.

[Imran_ruckus]

Hello @modcarparking 

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community