Ruckus connectivity issue

[Kmortenson]

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore. 

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

[Kmortenson]

It is not letting me insert a picture now here on this forum. The error code we are getting is "main supply voltage low", this is now happening immediately after we re-enable the inline power to the designated ports. 

[Kmortenson]

[Jayavidhya]

Hi @Kmortenson 

Thanks for the details provided.

Please follow the below guide on how to manage the Switch via Web Gui, check the next guide:

Getting Started with the GUI

https://docs.commscope.com/bundle/fastiron-08030-webguide/page/GUID-C76459DF-BB1F-4A86-8684-73A1E86D...

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please paste the output of the following commands.

show inline power detail

show inline power detail debug-info

show chassis

show version

Best regards,

Jayavidhya

Lennar Home Community

[Kmortenson]

We are now getting a connection refused when trying to even restart it. Do you not understand that we can't even perform these steps. I need you to create a service ticket for us to have a replacement device sent to us ASAP. 

[Kmortenson]

When trying to load into Putty to use the command prompt, we keep getting "connection refused". See picture.