Ruckus connectivity issue

[Kmortenson]

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore. 

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

[Jayavidhya]

Hi @Kmortenson 

Thanks for the details provided.

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Based on the images you have shared, your switch may present some PoE issue (power over Ethernet).
To solve this you must access the command line of the Switch and do some diagnostics

1-To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

1. I) By IP Address of the Switch OR
2. II) By Console Access to the Switch

1. By IP Address:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this 

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here) 

If you cannot access via IP we can access physical using a console cable 

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in via console go to the Step '3'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Kmortenson]

We will try and go through these steps, but a normal customer at any tech company would not have to go through this many steps to resolve an issue. I understand you're sending me these steps but this is WAY too much work for a customer to have to do.

[Jayavidhya]

Hi @Kmortenson 

Sorry for the inconvenience.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, 
I would recommend that you seek outside help or a technician.
 

Best regards,

Jayavidhya

Lennar Home Community

[Kmortenson]

We will try these steps, but if we are still having issues, we would like a new Ruckus switch shipped to us.

[Jayavidhya]

Hi @Kmortenson 

Please let me know if you face any difficulties while following the steps.

Also please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community