CommScope RUCKUS Community Forums

Kmortenson · ‎01-06-2023

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore.

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

Jayavidhya · ‎01-11-2023

Hi @Kmortenson

Before replacing a product we need to confirm whether the switch is working or not.

So please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Kmortenson · ‎01-11-2023

Yes as soon as my husband gets home we will provide the photos.

Just wanted to make sure that if it is in fact defective, we can have it replaced.

Kmortenson · ‎01-14-2023

We are trying to follow the steps and have the laptop connected to the ruckus but we are locked out

Jayavidhya · ‎01-16-2023

Hi @kmortenson

Please confirm whether you have access to the switch CLI. If yes please share the screenshot of the error you are getting while trying the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community