1 ACCEPTED SOLUTION
Hi @mikib973
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
I hope this message finds you well.
We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.
To proceed, we kindly request that you follow the steps outlined below:
I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.
If hard reset doesn't work, please proceed with the below process:
1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.
2. Capture both pictures and a video of the switch, focusing on the following:
- The status of the lights on the switch.
- The cord connected to the switch.
- The switch plugged into a working power outlet.
We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:
Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.
Thank you for your cooperation, patience, and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
Hi @mikib973
Thank you for sharing the VIDEOS and PICTURES on the drive.
As per the light status of the RUCKUS ICX-7150-C12P Switch in the below picture, they seem to be in a normal status.
However, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port, reboot (unplug and plug from power source) your ISP Router once and try to connect to the Internet via Access Points.
Please confirm and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
