CommScope RUCKUS Community Forums

mikib973 · ‎08-20-2024

After a lightning strike across the street, my ruckus box stopped working. It’s been reset multiple times and nothing. This has happened before, 3 years ago, and the box needed to be replaced. I called and was told to post this here and I should get a response from a tech.
thx
ruckus ICX 7150-C12P

SN: *****

Imran_ruckus · ‎08-20-2024

Hi @mikib973

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

If hard reset doesn't work, please proceed with the below process:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

View solution in original post

Imran_ruckus · ‎08-26-2024

Hi @mikib973

I hope this message finds you well.

Thank you for your update.

I look forward to receiving the video so that we can proceed accordingly.

I appreciate your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus · ‎08-28-2024

Hi @mikib973

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

mikib973 · ‎08-28-2024

The videos and photos are on the Google drive.

Imran_ruckus · ‎08-29-2024

Hello @mikib973

I hope this message finds you well.

Thank you for providing the videos and pictures.

From the materials you’ve shared, in one of the videos it appears that when both the PWR and SYST LEDs are green, that means the switch is in a normal operational state. Please confirm if this is currently the case.

However, I noticed that in one of the videos, all LEDs were blinking amber, which suggests that the switch may be experiencing issues with rebooting. In this situation, performing a software recovery of the switch is recommended. Please refer to the RUCKUS Lennar Knowledge Base article linked below for detailed instructions on the software recovery process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the outlined procedure, and do not hesitate to reach out if you require any assistance during the process.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

mikib973 · ‎08-29-2024

I tried resetting multiple times and got nothing. I’m going to need to have a friend help out because I’m not computer savvy enough to do all these step that are required to re flash the switch. I’ve got pictures of the top of the box that shows what looks like burn marks on the grates. Not sure if re flashing will help it because it looks like it’s fried. I don’t know what else I need to do, this box obviously needs to be replaced.

CommScope RUCKUS Community Forums

Ruckus box needs to be replaced after lightning strike