Ruckus access points (R510) are not working

[Arun]

Ruckus Switch ICX 7150 C12P is connected over lan to 2 Ruckus access points (Model: R510) and it stopped after a power outage. I tried to factory reset the Ruckus access point and finished all the steps and received the final success message and then rebooted. After the reboot, SSID is not getting updated and it going back to the last known state and SSID is remaining as configure.me. I tried factory resetting the access point from the laptop web browser and from iOS App and both the time, it failed to rename the SSID. Also, I tried to update the firmware from 200.13.6.1.319 to 200.14.6.1.199 and that is also not getting completed. Can you please help?

[Jayavidhya]

Hi @iank 

Greetings of the day,

As this case was raised by @Arun 

To avoid confusion please open a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[iank]

I'm having a similar issue. The forum is telling me I don't have permission to upload images.

AP LED statuses:
5G: yellow | 2.4G: yellow | AIR: off | CTL: off | PWR: green

Switch LED statuses:
STAT: green | SPD/ID/USB/PoE: all off | SYST/PWR: green | MS/UPDATE/DIAG/CLD: all off