Ruckus Switch keep rebooting causing wifi disapper

[saurabhk01]

This issue has started from 07/17 and happening more frequently in evening/night. There is no issue on internet and it is working fine if connect from MODEM.

When the system is working it looks like this:

One access point shows four lights illuminated solid green (Power, CTL, 2.5G, 5G)

The other access point shows three lights illuminated (Power, 2.5G, 5G) with the CTL light not illuminated at all.

The switch has the STAT light illuminated green within the outline on the far left. And the SYST and Power lights are illuminated green in the array of 6 lights with no outline. The ports are blinking green randomly.

The system stays on like this for a random amount of time, sometimes 10 minutes, and sometimes 3 hours, but eventually it begins displaying different light patterns on the switch. At that point the system starts to look like this:

[Same status] One access point shows four lights illuminated solid green (Power, CTL, 2.5G, 5G)

[Same status] The other access point shows three lights illuminated (Power, 2.5G, 5G) with the CTL light not illuminated at all.

[New status] The switch has the SPD light illuminated green within the outline on the far left. The SYST light is flashing amber. The Power light is illuminated green. The ports are blinking green randomly.

This carries on until it all turns off. At that point the system looks like this:

[New status] One access point shows no lights

[New status] The other access point shows no lights

[New status] The SYST light is steady illuminated amber. The Power light is illuminated green. The ports are all off.

APAP 1 CTLSwitchThen it reboots back to the first statuses I listed above when the system is "working" and the WiFi functions for another random amount of time until the cycle starts again.

Please help on this as it is impacting work.

[saurabhk01]

Hello Jayavidhya,

I am not able to access in my iPhone from last week, it keep throwing error not connected to unleash.

please find photo for other ask.

[saurabhk01]

 

[Jayavidhya]

Hi @saurabhk01 

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Reese]

I am following along here as I am having the same issues.
I have found my IP address for the Ruckus using the app on my phone.
I have changed the login destination in the app.
However, I do not know the credentials to login to my Unleashed app. The "Forgot password" button says Password recovery isn't setup yet.
I tried the default username "super" and password "sp-admin" and that did not work. 
How can I find out my credentials for the Unleashed app to login?
How will logging in help fix this internet cycling?

[saurabhk01]

for Lennar homes, generic username is admin

password can be Lennar or lennar.