Ruckus Switch is no longer working.

[wlobbjr]

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer.  How do I get this done. Thank you 

[wlobbjr]

Dynamic System Log BufferTime StampSeverityMessageTime StampSeverityMessage

Jan 1 00:06:15	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:58	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:42	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:26	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:10	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:05:07	informational	Security: Web login by admin from src IP 192.168.0.8
Jan 1 00:04:54	informational	DHCPC: ICX7150-C12-Router configured with ip-address 192.168.0.125; subnet mask 255.255.255.0 on port 1/1/6
Jan 1 00:04:54	debugging	DHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfg
Jan 1 00:04:54	informational	PORT: 1/1/6, added ip address 192.168.0.125 by un-authenticated user from console session.
Jan 1 00:04:29	debugging	DHCPC: starting dhcp client service on 656 port(s)
Jan 1 00:04:27	informational	PORT: 1/1/3, removed ip address 192.168.0.125 by un-authenticated user from console session.
Jan 1 00:04:27	notification	VRF: Router id changed for VRF default-vrf from 192.168.0.125 to 0.0.0.0
Jan 1 00:04:27	debugging	DHCPC: sent DHCP-RELEASE message on port 1/1/3
Jan 1 00:03:37	informational	System: Interface ethernet 1/1/6, state up
Jan 1 00:03:37	informational	System: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is up

[Yarenis]

Hi @wlobbjr 

According to those logs, you are booting from the routing code, which will cause connectivity issue, I will advise fixing the routing code issue, or upgrade the Switch to the code 08095g, but both partition to switching code the file will look like this SPS08095gufi.bin.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[wlobbjr]

So I just followed the steps for the second time for WEB GUI and this is what the flash is still showing

Flash InformationUnit IDCompressed Pri CodeCompressed Sec CodeCompressed Pri Boot CodeCompressed Sec Boot CodeCode Flash Free SpaceSizeVersionSizeVersionSizeVersionSizeVersion

1

28660224

08.0.90BT211 (SPS08090d.bin)

32539748

08.0.90BT213 (SPR08090d.bin)

786944

10.1.15T225 (mnz10115)

786944

10.1.15T225 (mnz10115)

1123971072

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[Yarenis]

Hi @wlobbjr 

The flash information will display what you have per partition, however you are still booting from secondary, you can check by clicking on Monitor on the left >device

click on Monitor on the left >device

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[wlobbjr]

i can get as far as putty, I have given it the ip address it is asking me login ass, I am giving it the super as the user, it then goes to password and it will not go any further. It will not let me type a password