Ruckus Switch - Intermittent Wifi

[HelpMePlease]

After a power outage I noticed that my wifi keeps dropping and has been very inconsistent. This same issue happened to me about 2 years ago and I resolved the issue by running the CLI and ensuring the Switch was running with the SPS code instead of the SPR code. Now, however, after running the CLI, I can confirm that the Switch is still running with the SPS code so I am not sure what the issue is. I have checked other threads and I don't see the same issue. Also, not sure if it matters but in the Ruckus app, I do not see a Switch listed in the main screen carousel - could this be causing an issue?

I understand I am still under warranty - please let me know if this is something that warrants a replacement given this background. Product is ICX7150-C12P-2X1G.

Thank you!

[Imran_ruckus]

Hi @HelpMePlease,

Thank you for your response and the update.

Please unplug the cable connected to port 1/1/5 and reconnect it to any other available port among the 12 ports on the Switch.

Kindly let me know the results after trying this step.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

I switched the port and now the connection is fine. Does that mean port 5 is no longer usable?

I also noticed that when I logged back into the Unleashed portal the Switch was disconnected and I needed to wait a couple minutes for it to be re-connected in the Unleashed portal - is that normal?

It's too early to tell if the internet via Switch/WAPs is stable or not. What would be the next steps if I continue to experience constant disconnects?

[Imran_ruckus]

Hi @HelpMePlease 

Thank you for your response and the update.

Please find answers to your queries:

• Sometimes, Ethernet plugs can become loose, which may cause this issue. Reconnecting the cable often resolves it.
• As mentioned in the article I shared earlier, it’s normal for the Switch to take some time to connect to the Unleashed system after being reconnected.
• If the issue persists, we can proceed with a factory reset of the Access Points. For now, please monitor the network stability and let me know how it performs.

Please feel free to reach out if you have any further questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

Hi Imran,

I am still experiencing network instability. Please let me know next steps to resolve this issue.

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!

Thank you for your response and the update.

At this stage, we recommend performing a factory reset on your Access Points.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Kindly let me know the outcome or if you encounter any issues during the process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support