Ruckus Switch - Intermittent Wifi

[HelpMePlease]

After a power outage I noticed that my wifi keeps dropping and has been very inconsistent. This same issue happened to me about 2 years ago and I resolved the issue by running the CLI and ensuring the Switch was running with the SPS code instead of the SPR code. Now, however, after running the CLI, I can confirm that the Switch is still running with the SPS code so I am not sure what the issue is. I have checked other threads and I don't see the same issue. Also, not sure if it matters but in the Ruckus app, I do not see a Switch listed in the main screen carousel - could this be causing an issue?

I understand I am still under warranty - please let me know if this is something that warrants a replacement given this background. Product is ICX7150-C12P-2X1G.

Thank you!

[HelpMePlease]

As some additional information, it looks like my Switch is running SPS08080D. Is this considered old? If I upgrade this to version SPS08095G do you think my issues will be resolved?

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Please share the outputs of the mentioned CLI commands.

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please note that version 8080d is an older non-UFI release. We recommend upgrading your Switch to the latest supported version for improved stability and performance. You can follow the step-by-step upgrade process outlined in the RUCKUS Lennar Knowledge Base article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Kindly assist with the queries mentioned above. If you have any further questions or concerns, please don’t hesitate to reach out.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

Hi Imran,

I just tried flashing the new UFI to the Switch and I made it all the way to step H3 where I had to "write memory" but I received an error message that stated "There is no startup config file, unable to save legacy config". I then tried the next step to boot system flash primary and the connection was broken so I am not sure if it worked. See pictures for the code after I input the commands above. At this point, what would be my next step? Do I try re-flashing the UFI? Also - what wifi should my PC be connected to? Should it be on a wifi other than that of my Ruckus/WAP?

As for the Switch panel, everything is plugged in appropriately and in the row with the 6 ports on top. No amber lights - all green - STAT, SYST, PWR. All others are not illuminated.