Ruckus SW update is making Sonos speaker drop

[Satishk4]

My Sonos SL speakers are noy functioning well and dropping sound. On contacting Sonos support they advised me to talk to Ruckus support for lennar home to follow steps for technical resolution. Sonos says its a technical issue due to Ruckus upgrades 

[Imran_ruckus]

Hi @Satishk4 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with SONOS connected to the RUCKUS Wi-Fi.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Satishk4]

Unable to log in to ip address - I can't create Log in and Password as there is no option. I have login for Ruckus Wireless Support   

But not for the ip address. Tried unleash app on iphone but that doesnt show any system attached 

[Imran_ruckus]

Hi @Satishk4 

Greetings!!!

Thank you for your response and the update.

The IP address you are accessing is related to the RUCKUS ICX-7150-C12P Switch and Not RUCKUS R510 Access Points. Please check for another IP address in the IP scan list.

As described in my previous post, for the RUCKUS R510 Access Points IP address Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in with the same username/password you use for Unleashed Mobile Application.

If you don't know the username/password, please check the RUCKUS Knowledge Base article below for the default username/password.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Satishk4]

Hi, The Ruckus IP for AP is 192.168.1.81   I tried Lennar provided credentials and my UNLEASHED App crediantials but unable to log in