Frequent Internet Loss

[TWM1]

Ruckus ICX 7150 is the most unreliable system I have ever experienced.

[Imran_ruckus]

Hi  @TWM1 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Apologies for the inconvenience caused. Let me help you with this.

Before I assist you, could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[TWM1]

Yes, and

1. It never worked correctly.
2. In frustration, I shut the Ruckus down for 4+ years.
3. About 6 weeks ago I implemented a factory reset on the Access Point, and it all worked.
4. Yesterday, a short power failure occurred.
5. Power-cycled the modem, router, Switch/AP.
6. Ruckus frequently loses internet connection.

In frustration, I again shut the Ruckus down, and reverted back to a reliable router extender. All works perfectly now that the Ruckus is shutdown.

[Imran_ruckus]

Hi @TWM1 

Greetings!

Thank you for your response and the information provided.

We sincerely apologize for the inconvenience caused.

If you would like to continue using the RUCKUS devices, I’ll be happy to assist you in getting them back up and running. In case the devices are found to be faulty, I can also assist you with the replacement/RMA process.

Please let me know how you would like to proceed.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[TWM1]

I accept your offer. How do we proceed?