Ruckus R510 AP not broadcasting wifi after hard reset

[MandyS]

I have a Ruckus switch with one R510 AP.  We had some storms a couple nights ago and the internet was not working consistently. I also have lost the password to the Unleashed app, so I wanted to do a hard reset to be able to reset the password and hopefully fix the internet issues. I pressed the factory reset button for 15 seconds and released.  Now the AP is not working.  The PWR and CTL lights are on and steady, but the 5G and 2.4G lights are not on.  I cannot connect to any internet at this time. 

[MandyS]

I've tried logging in with all of those usernames and passwords.  None of them work.  It just keeps asking me to sign in. I'll attach a screenshot

[pinky_ruckus]

Hello @MandyS ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @MandyS ,

Thank you for the response.

From the screenshot you shared, I see that there is an error Connection refused.

However, please click Enter after the ???? and check if there is any response.

If there is no response, could you please arrange a Windows laptop to access CLI of the Switch?

We would request you to access CLI through console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MandyS]

I am not sure where you are seeing "????", but there is nowhere to click Enter on the screenshot I sent you.  I do not have a Windows computer, therefore I am going to have to officially give up.  We've been going back and forth for over 2 weeks now with no solution.  In that time, I have obviously had to find another solution for WIFI that does not involve Ruckus, because I need internet in my house. Currently I am just using the WIFI coming from our AT&T router/modem. While the signal is not as strong, it's working...which is better than the Ruckus AP right now.  Since I can't get into the system and none of the usernames/passwords work for anything, I think I will need to just walk away from this situation.  I really wish Lennar had either put in a more user friendly system (I seriously don't know what or how to do half the things you are asking me to do...for example, "access CLI through console cable". CLI? Console cable? I have no idea!) or at least kept the phone line for people to ask questions (this 2 week conversation could have taken less than 30 minutes over the phone). But then again, Lennar doesn't care AT ALL about their customers.  We are used to it by now.  Thank you for trying to help!

[pinky_ruckus]

Hello @MandyS ,

Thank you for the response.

I understand that you do not have access to a Windows laptop.

We requested to hit Enter after the question mark signs you see on this screenshot and check if you are getting a prompt.

If there is no response, we would request you to please arrange a Windows laptop.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support   .

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.