Ruckus R510 AP not broadcasting wifi after hard reset

[MandyS]

I have a Ruckus switch with one R510 AP.  We had some storms a couple nights ago and the internet was not working consistently. I also have lost the password to the Unleashed app, so I wanted to do a hard reset to be able to reset the password and hopefully fix the internet issues. I pressed the factory reset button for 15 seconds and released.  Now the AP is not working.  The PWR and CTL lights are on and steady, but the 5G and 2.4G lights are not on.  I cannot connect to any internet at this time. 

[pinky_ruckus]

Hello @MandyS ,

Thank you for the response.

I would request you to please  upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

Once you login to the AP through web browser, please upgrade the AP to the recommended version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran  
RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @MandyS ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @MandyS ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MandyS]

I've decided to give up and just remove the Ruckus system.  I cannot log in because I don't know the username/password.  I've tried factory resetting it, but it says that the AP is not supported and that I need to update it.  I can't update it since I can't log in without the username/password.  I'm going in circles with all of the 'expert' suggestions.  This would go so much faster and easier if I could just talk to someone and quickly explain and ask simple questions but obviously Lennar/Ruckus have thrown their hands up at the situation. 

[pinky_ruckus]

Hello @MandyS ,

Thank you for the response.

Could you please confirm if you have attempted to log in to Unleashed using the Mozilla Firefox browser?

Please share a screenshot of the point where you are getting stuck.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community