Ruckus R320

[Jakelennarhome]

Hello, 

I have two ruckus R320 in my home. The one upstairs has the CTL LED light is off and my Internet will connect, but it does not work. I have tried resetting the switch by unplugging it multiple times as well as my Internet provider.

[pinky_ruckus]

Hello @Jakelennarhome ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working.

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Jakelennarhome]

Thank you for for getting back to me I appreciate the support. I’m not as computer sazy as other may and this is very far over my head. How do I go about getting further assistance with this? 

[pinky_ruckus]

Hello @Jakelennarhome ,

Thank you for the response.

I understand you're experiencing issues with your Ruckus setup.

Kindly refer to the article shared in the previous message, and if you encounter any difficulties, please share a screenshot so we can better assist you.

We're always here to support you in the best possible way.

Please note that we do not have an on-site technician support team for Lennar Homes.

Thank you for your patience and understanding.

Regards, 

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Jakelennarhome ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.