Ruckus Paper Clip Reset Method did not work

[bindihar]

I have a Lennar Smart Home with the Ruckus ICX1750.   I recently swapped out my Cox cable router to a Cox fiber router (ONT).  Have not been able to get my Ruckus to boot up properly since - definitely is in Boot Mode per your other posts/pictures.  I've tried the paper clip reset method MANY times and it doesn't work.  I have tried to find the Ruckus router in my list of devices on my MacBook and can't see it.  My MacBook has only a Type C connector so I'm not sure I can do the Software Recovery approach......how can I get help?

[Imran_ruckus]

Hi @bindihar 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bindihar 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support