ICX-7150-C12P

[WaveWarden]

Hi all,

Similar to another recent report I saw here.

For the last 2 months, our Ruckus has been having problems. It started by going offline and I could reset it and it would come back online,  for the last 2 weeks, the Ruckus no longer powers the AP, hardwired Ring Doorbell, Smart Hub, or Kevo lock. When I reset the Ruckus the AP lights will come on briefly 1-12 minutes, but then it loses power and everything that just started working stops working again.  I’ve tried rebooting it, plugging it into different working outlets, but nothing works. We haven’t had any power outages or surges in the house nor in the area.

This unit came with our Lennar home, purchased in 2018, and it’s been working fine until 2 months ago.

[Imran_ruckus]

Hi @WaveWarden 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices for the last 2 months.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[WaveWarden]

[WaveWarden]

I uploaded the photos. I have 2 access points. Neither have any lights. The switch has 2 green lights and 1 orange light. Due to the way it is mounted in my cabinet by the builder, I am not able to see the labeling of the lights. I had to lay on my back on the floor under the cabinet to get the picture. I also have video of us trying to reset the switch/access points, but this reply only let me upload photos. 

[Imran_ruckus]

Hi @WaveWarden 

Greetings!! and thank you for your response and the update.

Based on the current light status of the RUCKUS ICX-7150-C12P Switch, it appears to be operating normally.

However, the issue may be related to the switch ports being disabled, which could prevent Power over Ethernet (PoE) from being delivered to the Access Points.

To investigate further, we will need access to the switch’s Command Line Interface (CLI) for troubleshooting.

For your reference, please consult the following RUCKUS Lennar Knowledge Base article, which outlines the troubleshooting steps:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

If you encounter any difficulties during the process, please don’t hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support