Solved: RUCKUS Forums - Re: Ruckus Lights/Connectivity - Page 8

cicibow1 · ‎01-06-2026

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below.

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same.

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues.

Help please!

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

I hope you can now connect to the Internet via RUCKUS devices without any issues or intermittent connectivity.

Amber/Yellow LEDs on the APs is a normal behavior.

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

I hope that makes it clear for you.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

Please try accessing the CLI again using the Telnet option in the PuTTY application.

Thank you for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

ive been trying this whole time and its doing the same thing.

cicibow1 · ‎01-07-2026

my internet keeps going in and out and im assuming because of this code error thing. is there any other way around this since the internet is not stable enough to load the program and what if it disconnects while its changing the code?

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Disconnect the Wi-Fi from RUCKUS. Please try connecting directly to your Internet Service Provider (ISP) router’s Wi-Fi network and then attempt the process again.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

okay! I changed the code (& i saw that it was changed) but it disconnected before i could do the last command 'boot system flash secondary yes' ... when it comes back up ill do that. it looks like the APs restarted though.