Ruckus ICX7150-C12P Warranty Replacement With Serial Number after speaking to Ruckus Rep on Phone

[jcbruin]

My unit is under warranty I was instructed by the Ruckus support representative (Shruthi) on the phone and she told me to request for a replacement under warranty since the unit is bricked and no longer working.

SN: FEK3250P303 

Thank you. I am happy to email/DM my home address for the replacement. 

[jcbruin]

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=share_link

I've uploaded it here. Thank you

[Imran_ruckus]

Hi @jcbruin 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, andit is dead when plugged to a working power outlet.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi  @jcbruin 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. 

Please check and let me know if you have any questions.

Thank you once again for your patience.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support