Help logging in to ruckus app

[Knowdanx]

I’m trying to log into my unleashed app, any help would be greatly appreciated. Info below:

ICX7150- C12P-2X1G
80 - 1009879-10
SN: FEK385204A9
LID: hgmINKHsJcO
EID (17V) 83A56
PNO (1P) ICX7150 - C12P-2X1G
SN (S) FEK385204A9
European Regulatory Address:
ARRIS Global Limited, Victoria Road, Saltaire, West Yorkshire, BD18 3LF, United Kingdom
Assembled in Mexico

[Imran_ruckus]

Hi @Knowdanx 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to log into the RUCKUS Unleashed Mobile application.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please help us with the details below:

1. Is this a Lennar Home RUCKUS setup?

2. Could you please share the exact error message you see when trying to log in to the RUCKUS Unleashed application?

3. May I know the model number of the RUCKUS Access Points?

4. When logging into the Unleashed application for the first time, please ensure that your device is connected to the Wi-Fi network being broadcast by the RUCKUS Access Point.

Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support