Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

[sebastso]

Hi,

   We tried all the suggestions including : https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

and tried upgrading firmware.

The steps were completed successfully (though I could see lots of crash messages on the console), still, the device only has 2 lights as shown in picture and wifi extender does not power on.

[Jayavidhya]

Hi @sebastso 

Greetings of the day,

Based on the images you have shared it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[sebastso]

Hi,

       We tried factory resetting multiple times, still, the device is stuck at boot, please see the logs below:

https://drive.google.com/drive/folders/1SsmjG1h8Svjt-Sf63kG57J05bKUYjTHP?usp=drive_link

[Jayavidhya]

Hi @sebastso 

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[sebastso]

Hi ,

 We tried software recovery using TFTP and USB, still unable to resolve the issue as the file copy using TFTP keeps failing  and when trying with USB, the copy commands do not work, we often get errors and crashes and unable to do anything. see attached vide/images.

https://drive.google.com/drive/folders/1J4tMmsHyf7D8D8kQC2L716hqoJqnv9Xe?usp=drive_link

We spent more than 6 hours following the steps mentioned in the link and yielded no result, let me know the next steps.