07-17-2023 01:46 PM
Hi,
We tried all the suggestions including : https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...
and tried upgrading firmware.
The steps were completed successfully (though I could see lots of crash messages on the console), still, the device only has 2 lights as shown in picture and wifi extender does not power on.
07-17-2023 01:54 PM
Hi @sebastso
Greetings of the day,
Based on the images you have shared it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.
1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.
2-Please try to press the reset button using a paper click or a small stick
Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
07-20-2023 12:22 PM
Hi,
We tried factory resetting multiple times, still, the device is stuck at boot, please see the logs below:
https://drive.google.com/drive/folders/1SsmjG1h8Svjt-Sf63kG57J05bKUYjTHP?usp=drive_link
07-20-2023 01:13 PM
Hi @sebastso
Thanks for your response.
If the resetting process doesn't work, we need to perform a software recovery.
Here is the quick guide to perform software recovery.
How to perform a Software recovery on an ICX7150 switch
Ruckus ICX Recovery Load boot code from boot monitor
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.
1.Upgrade a Switch ICX-7150-C12P using a USB flash drive
2. Upgrade a Switch ICX7150-C12P via TFTP
3. Upgrade a switch via Web GUI (ICX7150 Switch)
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
07-21-2023 04:05 PM
Hi ,
We tried software recovery using TFTP and USB, still unable to resolve the issue as the file copy using TFTP keeps failing and when trying with USB, the copy commands do not work, we often get errors and crashes and unable to do anything. see attached vide/images.
https://drive.google.com/drive/folders/1J4tMmsHyf7D8D8kQC2L716hqoJqnv9Xe?usp=drive_link
We spent more than 6 hours following the steps mentioned in the link and yielded no result, let me know the next steps.