Ruckus ICX 7150 not powering on after troubleshooting

[keneof]

I am a Lennar SmartHome homeowner and our Ruckus ICX-7150 switch stopped working. It doesn't turn on and has no status lights on.

I have gone through the forum trouble shooting steps.  I have reset power on the device 10-15 times.

I have tested and confirmed that the power outlet it is plugged in is working.

I have also tried replacing with a different power cable that is known to be working but nothing.

The router is also confirmed working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Please help.

Thanks, Kene.

[pinky_ruckus]

Hi @keneof1 ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[keneof1]

I received and installed the replacement today, thanks for you help with this.  Much appreciated.

Kene

[keneof1]

accepted solutions

[pinky_ruckus]

Hello  @keneof1 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, you received the replacement device and is working fine.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.