Our main Rukus box that supplies connection to Ethernet cables in the home does not send out signal

[Benjamin]

I have reset all components numerous times. Our main Rukus box that supplies connection to Ethernet cables in the home does not send out a signal. The wireless still works.

[Benjamin]

the customer service rep. said you would contact me about a replacement.  Please contact me soon. 

[pinky_ruckus]

Hello @Benjamin ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is not working.

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any power outage before you started facing the issue?

2)  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3)  May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Benjamin]

1 - No power outages

2 - no lights where the circle is.  A faint blue light is visible from the back. The status button does not activate lights when pressed 

3 - 10 items are plugged into the switch.

[Benjamin]