Ruckus ICX 7150 - no power / unable to reset

[CQ]

Ruckus ICX 7150-C12p Switch does not turn on and has no status lights on. There have been no power outages, and have attempted to reset device multiple times. It has been tested and confirmed that the power outlet it is plugged in is working and I have also tried replacing with a different power cable that is known to be working but no luck. The router it is connected to is still working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, SmartThings, Door lock, etc.) that are connected to the Ruckus switch are all offline.

[Jayavidhya]

Hi @CQ 

Thanks for your response,

Here I attach the drive link and try uploading the videos now.

https://drive.google.com/drive/folders/1qoWQa1jj1FoQ4CioHTJ8e8Kw1j5rZnTA

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[CQ]

This has been uploaded as requested. 

[Jayavidhya]

Hi @CQ 

Thanks for your response,

Based on the troubleshooting done, seems that the switch and access points are not powering up, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community